Canon BJC-5000 Printer
General
Alternative Drivers
Can only print in windows, no DOS support
Cartridges
- BC-23 - Black Ink
- BCI-21bk - Black Ink Tank (BC-21)
- BCI-21c - Tri Colour Ink (BC-21)
- BC-21e - Colour Print Head
- BC-22e - Photo Ink
- BC-29f - Fluorescent Ink
Self Test
Switch Printer off. Hold Power for 1 beep.
Serial Number
Located rear right side corner of printer near power cord
Known Issues
Black Page When Printing Faxes
If when you print a fax, it comes out as a solid black page, go into the printer's properties and set the printer to Mono.
Printing Squashed or Running off Right Hard Side of Page
If your printing is either squashed down the left hand side of the page, or that it runs off the right hand edge of the page the cause is down to the printer not detecting the right colour cartridge in the printer.
What you need to do is go into the Properties for the printer, then into the Graphics tab, and in the Colour Model section, change the setting from Colour to Photo Colour (if it is already set to Photo Colour, change it to Colour).
It might also be worth turning on Cartridge Detection as well.
Only Prints Black Text/Graphics When Monochrome Selected
When printing a document with Colour selected in the printer driver and a BC-21e cartridge installed in Holder 1 and BC-23 installed in the HOLDER 2, it will not print any black text/graphics. But when the printer driver is set to monochrome it prints the black text/graphics perfectly.
The BCI-21 Black ink tank is empty. This is because when printing in colour, the BC21e printhead is used for all printing, including black. But when printing in monochrome the BC-23 is used.
Severe: PnP Hardware ID not found in canon.ini - Installation aborted!
When you trying to print to a Canon BJC-5000, you may receive the above error message. This means that the printer driver has not been installed properly. The solution is to reinstall the printer driver.
Error Codes
| Error | Power/Error LED | Beeps | Solution |
|---|---|---|---|
| Paper Feed / Delivery | Steady | 2 | Remove any paper jammed |
| BJ Cartridge (Holder 1) not detected | Steady | 3 | Re-install cartridge or replace it |
| BJ Cartridge (Holder 2) not detected | Steady | 4 | Re-install cartridge or replace it |
| BJ Cartridge High heat error | Blinks | 5 | Let cartridges cool, and retry, if not replace the faulty BJ cartridge |
| Waste Full Warning | Blinks | 6 | Waste is almost full, needs service very soon |
| Service Errors | Blinks | 7 | Requires service, However the following Errors may be corrected |
| Overheated Printhead / Failed Printhead | Blinks Orange x7 | 7 | May Need Printhead Replacing, see notes below |
| Overheated Printhead / Failed Printhead | Blinks Orange x8 | 7 | May Need Printhead Replacing, see notes below |
| BJ Cartridge Not Found | Blinks Orange x9 | 7 | A Cartridge is detected however there is a problem with the communication. May need a printhead replaced, see notes below |
Notes
In the case of BJ Cartridge Not Found or Overheated/Failed Printhead errors, you need to determine which cartridge/printhead is at fault. To do this,
- Power on printer
- Open Printer Cover
- The Cartridges should center
- Unplug Printer
- Remove the printhead from Holder 2.
- Close Printer cover
- Replug printer in
- Swap Printheads into Holder 1 until you have determine with Printhead is causing the error.
- Replace the failed printhead (BJ Cartridge).