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Canon BJC-5500 Printer

General

Alternative Drivers

Drivers you can use if the BJC-5500 driver is not available.

  • DOS : BJ-200/200e/200ex (BJ Mode/Black)
  • DOS : Epson LQ2550 (LQ Mode Colour/Black)

Cartridges

  • BC-20 - Black Ink
  • BCI-21bk - Black Ink Tank (BC-21)
  • BCI-21c - Tri Colour Ink (BC-21)
  • BC-21e - Colour Print Head
  • BC-22e - Photo Colour
  • BC-29f - Fluorescent Ink

Cleaning Print Head

Press and Hold both the Black RESET and Colour RESET buttons until the printer beeps once.

Self Test

Press and hold the MENU button until font disappears from menu. Press and Hold PWDADJ or REVADJ buttons until the number 1 is displayed. Press the MENU button to start test.

Known Issues

Black Page When Printing Faxes

If when you print a fax, it comes out as a solid black page, go into the printer's properties and set the printer to Mono.

Printing Squashed or Running off Right Hard Side of Page

If your printing is either squashed down the left hand side of the page, or that it runs off the right hand edge of the page the cause is down to the printer not detecting the right colour cartridge in the printer.

What you need to do is go into the Properties for the printer, then into the Graphics tab, and in the Colour Model section, change the setting from Colour to Photo Colour (if it is already set to Photo Colour, change it to Colour).

Printer Properties - Graphics

It might also be worth turning on Cartridge Detection as well.

Printer Properties - Settings

Error Codes

ErrorCauseSolution
C1Waste Ink WarningPress Online to continue printing, Note to stop this error you are require to take the printer in for service.
C5Low Battery WarningTry recharging the battery
E1Paper Pickup Error or out of paperAdd Paper or clear paper jam and press the ONLINE button.
E2Paper Delivery JamClear paper jam and press the ONLINE button.
E3Cannot switch between cut sheets and fanfold paper. 
E6Not detecting the print headInstall the print head or replace it
F1Carriage motor / home position related errorsTry unplugging the printer for 60 seconds, if that fails then the printer Requires a Service
F3Encoder related errorsTry unplugging the printer for 60 seconds, if that fails then the printer Requires a Service
F11Internal thermistor errorTry unplugging the printer for 60 seconds, if that fails then the printer Requires a Service
F12PrintHead Temperature ErrorTry installing a NEW print head , if the problem continues the printer requires service
F13Print Head Installation ErrorTry installing a NEW print head or reinstalling the print head, if the problem continues the printer requires service
F14Waste Ink is FullRequires Service
F15Error detected when capping cartridgeTry unplugging the printer for 60 seconds, if that fails then the printer Requires a Service
F1aError detected when checking the RAMTry unplugging the printer for 60 seconds, if that fails then the printer Requires a Service
F1bError detected when checking the ROMTry unplugging the printer for 60 seconds, if that fails then the printer Requires a Service
F1cError detected when checking the EEPROMTry unplugging the printer for 60 seconds, if that fails then the printer Requires a Service
F1dWhen the head subheater fuse on printer logic board has blown, or when electrical conductivity of the subheater is abnormalRequires Service
F1fThe optional interface was selected, but no board was installed, or an error occurred in communication with the board May Require Service
Online blinkingCheck and see if the print head is sitting in the middleTypically means replacement of the print head, try reseating the print head