Plustek Scanner Known Issues
For drivers, visit - http://plustek.com/uk/support/drivers-and-downloads.html
Scanner Not Found
There are a number of basic checks you can try before assuming that it is a dead scanner.
9630 - Poor Scan Quality
This will partially delete the driver for the OpticPro 9630P/FBIV. You will need to visit Plustek's website and download the latest driver to update the OpticPro 9630P/FBIV software
Once downloaded, install the driver to the default directory of C:\OP9630. This will update the scanner driver and should solve any problems.
Action Manager Will not Restore
This problem occurs if the computer is turned off while the Action Manager is scanning.
Poor Quality Scans
The scanned image looks grainy on the screen
This can be caused if your video mode is not set to show more than 256 colors. Set your video mode to a higher resolution (Start / Settings / Control Panel / Display / Settings)
Poor Quality when scan is exported to another program
This can be caused by different imaging programs using different Monitor Gamma settings. Change the Monitor Gamma settings in either of the programs so that they match.
Image is dark when printed
This could be caused by a couple of different things,
The Monitor Gamma Settings or the scanner brightness settings are not set properly. The solution for this is to change the Monitor Gamma to a value between 1.0 and 1.5. If not adjust the brightness control in the TWAIN window before scanning.
The printer's brightness setting is not set properly. Some printers allow you to change the brightness settings.
There is a yellow or green line in the right hand side of the scanned document
These colour lines are shown if the parallel port type is detected or set improperly. There are 2 solutions to this problem,
1. Make sure that the Parallel Port Mode is set to EPP or Bi-directional in your computer BIOS.
2. Edit the SYSTEM.INI file and type the following line in the [ScannerParameters] section and save the changes: Port_ChipType=17
Keyboard and Mouse Lockup
Plustek's Optic Pro range scanners don't like P2 technology, the mouse and keyboard will lock up and Action Manager reports "Unable to find Scanner". To solve it,
Save changes and exit, and restart the computer with the scanner connected.
If that doesn't work, try changing the Parallel Port Address in your computer's BIOS (3BCh is recommended).
Sound Vanishes or Becomes Erratic When Scanner Connected
You lose sound or the sound card behaves erratically when the scanner is connected. There are 2 possible solutions,Firstly, try -
If that doesn't work, try changing the Parallel Port Address in your computer's BIOS (3BCh is recommended) and make sure that the Parallel Port mode is set to EPP or Bi-directional.
Optic Pro 9630p and Recognita
Seems that this particular model's software does not add the Recognita OCR software when you choose a typical installation.
Solution: Install software again, choose custom install, tick Recognita OCR Software box and make sure that the program the OCR software finds as the Word Processor is in fact a word processor, and that's about it, the software gives instructions on use from there.
Disk is Full or Disk I/O Error Messages
This can be caused by 3 different things,
"OLE file COMPBJ is locked and cannot be updated"
If you get the above message, the reason is that the Office short cut bar (the bar that launches the office suite application) is open. Close the Office short cut bar before you install or use the scanner.
HP Deskjet Printers
Sometimes when you install a Scanner alongside an HP Deskjet printer, the built in Bi-Directional features of the printer can conflict with the scanner. To disable this feature in Windows 95, do the following -
Epson Stylus 500
If you are experiencing a problem printing with your Epson printer you should disable its print spooler. To do this,
Lexmark 2030, 2050, 2070
If you are experiencing a problem printing with your Lexmark printer you should disable its bi-directional communications.
"Input of Colour/Greyscale not Supported" Message
This message will normally appear when you try and scan an image into an application that cannot handle images, ie OCR software like Textbridge.
4831P Installation Problems
When installing one of these Scanners, the manual states that you must install the software (MicrografX Picture Publisher and Textbridge OCR) BEFORE you install the Scanner Drivers and Utility.
If you do this you might get problems with Textbridge which will ask you to SELECT SOURCE (this being the Scanner source FlatbedScanner32) but will not display the sources to select - hence it is impossible to fully install.
To fix this, ignore the manual and
4831p & Epson Stylus 640
The above combination of printer and scanner have great difficulty working together. Normally you will get one working but not the other. The solution,
One final note, the BIOS should be set to Bi-Directional, as neither require an ECP Port.
Expervision Typereader OCR
Scanning multiple pages with Expervisionís Typereader OCR,
Unusual Noise When Starting to Scan
The scanner makes an unusual sound when starting to scan. The scanner does in fact make a sound when the scanner starts to scan. The noise is caused by the self alignment test. The scanner does this self alignment test to ensure a straight scan, in other words, this sound is normal.
9636T - Colour Copies Red
The colour copies made with the Action Manager 32 Copy Utility are red. To get round this download the updated drivers from Plustek's website.
9636T - Install/Uninstall Errors
Fatal Exception Error
The message "A fatal exception OE has occurred at 0028:C0230810 in VxD VMM(0D)+00001810. The current application will be terminated." is displayed. This error occurs when Norton Antivirus 4.0 or 5.0 is installed in the computer. You need to uninstall Norton Antivirus completely, install the scanner software and reinstall Norton Antivirus.
The message "Uninstaller failed to initialise. You may not be able to uninstall this product." is displayed. To get round this, delete the UNINST.ISU file located from the installation directory, then run the installation again.
If you don't know the name of the installation directory, then follow these steps:
Setup Language Error
The message "Setup was unable to find the installation languages in D:\install\setup.lib file" is displayed. According to Plustek, you need to update the version of the MSCDEX.EXE file. Please contact Microsoft for an update.
An Error Occurred During The Move Data Process - 115
If you are reinstalling the scanner software :
Scanner not Supported
If when trying to scan through third party software you cannot find your scanner on the list of supported scanners, then select TWAIN or 32-bit TWAIN as the scanner
Uninstalling 4800P, 4830P & 9630P
Delete the following files and folders -
In the file C:\WINDOWS\WIN.INI remove the reference to C:\SCANNER\EXE16\AM.EXE from the RUN= line.
In the file C:\WINDOWS\SYSTEM.INI remove the following references -
To uninstall IMAGE IN (OP4800P), delete the directory C:\IMAGEIN3 and the file C:\WINDOWS\IMAGEIN.INI
To uninstall Recognita (OP4800P), delete the directory C:\RECOGN.
Windows XP Issues
Official Windows XP Driver Statement
Plustek have announced the following Windows XP Support Statement
The following models were developed and crafted years ago under the platform of the technology then. Therefore, these models will not support Windows XP System: P8, A3I, 9636T, 12000T, 96000T, 9636P+, 12000P+, 1230P, 1236P, 9631P, 9636P, 12000P, 12000PB, 96000P, 300P, 600P, 4831P, 6000P, FB9630P (FB IV), FB4830P (FB III), FB4800P (FB II), OptiCam 300U, OptiCam 500U, ScanFx, OpticWorks 2000, Scan Plus Color 3000, Spectra 1200, SP Color 6000, PageReader 800.
The following models are compatible with Windows XP. If users encounter a message " Windows logo authorization required" while installing the driver for your scanner, please ignore it and continue your installation without any misgiving at your scanner functioning: 1212U, U12, UT12, U12B, 1248U, UT16, UA18, U24, UT24, P12, PT12.
I recently (10/09/02) received the following email from Marko Savic. I've not been able to test it on other models, but it may be worth trying before XP users resort to upgrading to a new scanner.
As an owner of a OpticPro600P, I didn't want to throw away a perfectly well functioning scanner when I migrated to windows XP, so I made some search on Internet. Now, I use it with no problems whatsoever with latest drivers (dated january 2001) and a twain-based scanning software named Easyscan. The only thing I have to make sure is to keep horizontal resolution @ 300ppp (scanner limit it seems), and if I need higher precision, I just increase the vertical one.
Windows XP Issues
Steven Vlahos was kind enough to send me the following solution -
If you are having problems with your Plustek scanner and Windows XP it might be worth trying the following -
Note - You can also get the updates in 1&2 by running Windows update. Also this only works on Plustek products which support Windows XP.